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Site Terms of Service

Last updated: June 2026

1. Acceptance of Terms - By accessing or using mccraftstudio.com ("the Site"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.

2. Products & Orders - All products are handcrafted or 3D-printed items. Due to the handmade nature of our goods, slight variations in color, size, or finish may occur and are not considered defects. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

3. Pricing & Payment - All prices are listed in USD. We reserve the right to change prices at any time without notice. Payment is due in full at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout.

4. Shipping - Orders are processed within 10 business days. Shipping times vary by location and carrier. M&C Craft Studio is not responsible for delays caused by carriers, customs, or events outside our control. Risk of loss passes to you upon delivery to the carrier.

5. Returns & Refunds - Due to the handmade nature of our products, all sales are final unless an item arrives damaged or defective. If you receive a damaged item, contact us at mnccraftstudio@gmail.com within 7 days of delivery with photos and we will make it right.

6. Intellectual Property - All content on this Site including product designs, photos, graphics, and text is the property of M&C Craft Studio and may not be reproduced, distributed, or used without written permission.

7. Disclaimer of Warranties - The Site and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the Site will be error-free or uninterrupted.

8. Limitation of Liability - M&C Craft Studio shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, even if advised of the possibility of such damages.

9. Governing Law - These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

10. Changes to Terms - We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the new Terms.

12. Privacy & Data Collection - M&C Craft Studio collects personal information you provide when placing an order or creating an account, including your name, email address, shipping address, and payment information. Payment details are processed securely through our payment provider and are never stored on our servers.

We may use your information to fulfill orders, send order confirmations and shipping updates, and occasionally reach out about promotions or new products. We do not sell, rent, or share your personal information with third parties except as necessary to fulfill your order (e.g., sharing your address with a shipping carrier) or as required by law.

If you are a resident of California or the European Union, you have additional rights regarding your personal data, including the right to access, correct, or request deletion of your information. To exercise these rights, contact us at mnccraftstudio@gmail.com.

We use cookies and similar tracking technologies to improve your browsing experience on the Site. You may disable cookies in your browser settings, though some features of the Site may not function properly as a result.

13. Age Requirement - By using this Site or making a purchase, you confirm that you are at least 18 years of age, or that you are at least 13 years of age and have the consent of a parent or legal guardian. M&C Craft Studio does not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at mnccraftstudio@gmail.com.

14. User Accounts - If you create an account on this Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. M&C Craft Studio reserves the right to suspend or terminate accounts at our discretion, including for violation of these Terms or any behavior we deem harmful to other users or the Site.

15. Promotions & Discount Codes - From time to time, M&C Craft Studio may offer promotional discounts or coupon codes. Unless otherwise stated, discount codes are single-use, non-transferable, and may not be combined with other offers. Promotions are valid only for the period specified and may be withdrawn at any time. M&C Craft Studio reserves the right to cancel orders where a discount code was used fraudulently or in violation of these Terms.

16. Custom & Commission Orders - If M&C Craft Studio accepts a custom or commission order, a non-refundable deposit may be required before work begins. Custom orders are made to your specifications and are not eligible for return or refund once production has started, except in the case of a defect or error on our part. Any design approvals provided by the customer during the production process are considered final.

17. Digital Products - If M&C Craft Studio offers digital files for download (such as STL files or design files), all sales of digital products are final. Due to the nature of digital goods, no refunds will be issued once a file has been downloaded or accessed. Digital files are licensed for personal use only and may not be resold, redistributed, or used for commercial purposes without written permission.

18. Returns & Refunds (Expanded) - M&C Craft Studio takes pride in the quality of every item we make. If you are unsatisfied with your order, please contact us at mnccraftstudio@gmail.com within 7 days of delivery.

Eligible returns must meet the following conditions: the item must be unused and in its original condition, and the return must be pre-approved by M&C Craft Studio before shipping back to us. Return shipping costs are the responsibility of the customer unless the return is due to our error or a product defect.

Approved refunds will be issued to the original payment method within 7–10 business days of receiving the returned item. We reserve the right to issue store credit in lieu of a cash refund at our discretion. Custom orders, digital products, and items marked as final sale are not eligible for return or refund.

19. Force Majeure - M&C Craft Studio shall not be held liable for any delay or failure to fulfill an order resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, illness, supply shortages, power outages, carrier disruptions, or any other event outside our control. In such cases, we will notify you as soon as possible and work to fulfill your order when circumstances allow, or offer a full refund if fulfillment is no longer possible.

20. Third-Party Links - This Site may contain links to third-party websites for your convenience or reference. M&C Craft Studio does not endorse and is not responsible for the content, accuracy, or practices of any third-party sites. Visiting external links is at your own risk.

21. Dispute Resolution - In the event of a dispute arising from these Terms or your use of the Site, you agree to first contact us at mnccraftstudio@gmail.com to attempt an informal resolution. If a resolution cannot be reached within 30 days, both parties agree that any dispute shall be resolved through binding arbitration in the State of New York, in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or to participate in a class action lawsuit in connection with any such dispute.

22. Severability - If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining Terms and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Contact Questions? Reach us at mnccraftstudio@gmail.com

Shipping Policy

Last updated: June 2026

 

1. Overview - M&C Craft Studio offers two fulfillment options for all orders: local pickup within the Capital Region of New York, and standard shipping to anywhere within the contiguous United States.

 

2. Local Pickup - We offer free local pickup for customers in the Capital Region (Albany, NY and surrounding areas). After placing your order, you will receive an email with pickup instructions and available times. Please do not arrive to pick up your order until you have received this confirmation. Pickup is by appointment only.

 

3. U.S. Shipping - We ship to all 50 states within the United States. Shipping rates are calculated at checkout based on order weight, dimensions, and destination. We are not currently able to ship internationally.

 

4. Processing Time - All items are handcrafted or 3D-printed to order. Please allow 14 business days for your order to be prepared before it ships. You will receive a shipping confirmation email with tracking information once your order is on its way.

 

5. Shipping Carriers & Delivery Times - We ship via USPS, UPS, or FedEx depending on your location and order size. Estimated delivery times after shipment are typically 3–7 business days, though this is not guaranteed. M&C Craft Studio is not responsible for carrier delays, weather events, or other circumstances outside our control.

6. Shipping Damage - If your order arrives damaged, please contact us at mnccraftstudio@gmail.com within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.

7. Lost Packages - If your tracking shows a package as delivered but you have not received it, please first check with neighbors and your local post office. If the package cannot be located, contact us and we will do our best to assist, though M&C Craft Studio is not responsible for packages confirmed as delivered by the carrier.

8. Address Accuracy - Please double-check your shipping address at checkout. M&C Craft Studio is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at mnccraftstudio@gmail.com and we will do our best to correct it before the order ships.

Questions about your order? Reach us at mnccraftstudio@gmail.com

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